A few weeks ago, my Canon EF-S 60mm f/2.8 Macro USM lens bit the dust. After several years of service, being backpacked while I biked around, the focusing mechanism failed on me.
I went on the web and got a price quote from this repair place called UnitedCamera. Their basic "Repair and Calibration" service was $94, which seemed to include the necessary repairs. Return shipping was part of the fee. I packed up the lens and shipped it to them in a small USPS Express Mail box.
Within days, they sent me an email, informing me that they received the lens. They gave me a confirmation number and a URL at which I could track the status of the repair. In a period of a day, the status went from going to a technicians desk to "repair parts on order." That last part took most of a week, and then suddenly it was repaired an being shipped back to me. Since return shipping was part of the repair fee, I fully expected snail mail. What a surprise to see that it came 2-day USPS Priority. I got it back this Saturday.
I'm a happy camper. The lens is working like new. I've resolved to treat it more kindly. Don't know how I'll transport the camera and lens if/when I go biking again, but I'll have to come up with something better.
Need a lens repair? I wholeheartedly recommend UnitedCamera.